Škoda UK has won Škoda Auto’s Human Touch and Customer Care award for the second year in succession. This is the fourth time in five years that the award, presented at the company’s annual Importer of the Year Awards in Prague, has been presented to the team responsible for Škoda’s UK operations.

Skoda

“Winning this award is testament to our retailers’ commitment to providing outstanding customer service, which is the reason Škoda consistently ranks so highly in customer satisfaction surveys,” said Škoda UK Director Robert Hazelwood. “It is this commitment that has made Škoda the manufacturer of happy drivers, and we aim to enhance our reputation in this area still further in 2010.”

This latest award is the latest in a long line of customer service plaudits for Skoda UK’s importer and retailer network. Škoda’s UK has been placed in the top five of the JD Power Customer Satisfaction Survey for the past 14 years, something that no other UK brand can match. It was also crowned Best Manufacturer in the 2009 Auto Express Driver Power Survey.